Collection: Shipping Policy
EDiKANi Shipping Policy
1. Shipping Destinations
| Product Type | Shipping Destinations | Exceptions |
|---|---|---|
| E-Scooters | All EU countries + USA | - Remote areas & islands may not be supported |
| E-Bike | USA | - Remote areas & islands may not be supported |
| Accessories | All European countries + USA + UK | - Some ship from China |
| Other Regions | Contact us for availability before ordering | - Not available for PO Boxes, APO/FPO/DPO, or U.S. territories (e.g., Alaska) |
2. Free Shipping & Delivery Times
| Warehouse Location | Shipping Coverage | Delivery Time | Notes |
|---|---|---|---|
| EU Warehouse | EU countries only | 5-7 business days after processing | - Remote areas may incur UPS fees - ✓ Free shipping applies |
| USA Warehouse | Continental USA only | 5-7 business days after processing | - Excludes Puerto Rico, Guam, Hawaii |
| Direct from China | Marked accessories only | 10-15 business days after processing | - Customs fees covered by EDiKANi |
Note: All orders are processed in 1-2 business days. Delivery times may be longer during holidays or extreme weather conditions.
3. Shipping Address & Tracking
| Topic | Policy |
|---|---|
| Address Changes | Only allowed before shipment. Contact: Service@edikani.com |
| Order Tracking | - Tracking email sent when shipped - Log in to "My Account" for details |
4. Taxes & Customs
✓ No extra fees! All products are either:
- Shipped from local warehouses (pre-cleared by customs), or
- For China-shipped accessories: Customs fees covered by EDiKANi
5. Lost or Missing Packages
If tracking shows "delivered" but you haven't received your order:
- First contact the shipping provider
- Then email us at Service@edikani.com for assistance
6.Seel Shipping Insurance
Package Compensation Policy
All claims must be submitted through the Seel Compensation Center.
Customers can also file a claim by logging in at:https://resolve.seel.com
| Type | Compensation Standard | Claim Time Limit | Claim Conditions |
|---|---|---|---|
| Lost Package | Total order payment (excluding shipping fee) | - Same country: considered lost if not received 30 days after shipment - Different countries: considered lost if not received 60 days after shipment |
- No logistics exception but not delivered within the above period - If logistics shows an exception, the claim can be filed directly |
| Delivered but Customer Did Not Receive | Total order payment (excluding shipping fee) | Within 7 days from the delivery date |
Any one of the following proof of loss is required: |
| Damaged Package | Depends on the degree of damage, up to the total order payment (excluding shipping fee) | Within 7 days from the delivery date |
- Provide photos of the package and damaged product |
