Shipping Policy

EDiKANi Shipping Policy

1. Shipping Destinations

Product Type Shipping Destinations Exceptions
E-Scooters All EU countries + USA - Remote areas & islands may not be supported
E-Bike USA - Remote areas & islands may not be supported
Accessories All European countries + USA + UK - Some ship from China
Other Regions Contact us for availability before ordering - Not available for PO Boxes, APO/FPO/DPO, or U.S. territories (e.g., Alaska)

2. Free Shipping & Delivery Times

Warehouse Location Shipping Coverage Delivery Time Notes
EU Warehouse EU countries only 5-7 business days after processing - Remote areas may incur UPS fees
- ✓ Free shipping applies
USA Warehouse Continental USA only 5-7 business days after processing - Excludes Puerto Rico, Guam, Hawaii
Direct from China Marked accessories only 10-15 business days after processing - Customs fees covered by EDiKANi

Note: All orders are processed in 1-2 business days. Delivery times may be longer during holidays or extreme weather conditions.

3. Shipping Address & Tracking

Topic Policy
Address Changes Only allowed before shipment. Contact: Service@edikani.com
Order Tracking - Tracking email sent when shipped
- Log in to "My Account" for details

4. Taxes & Customs

✓ No extra fees! All products are either:

  • Shipped from local warehouses (pre-cleared by customs), or
  • For China-shipped accessories: Customs fees covered by EDiKANi

5. Lost or Missing Packages

If tracking shows "delivered" but you haven't received your order:

  1. First contact the shipping provider
  2. Then email us at Service@edikani.com for assistance