Shipping policy
EDiKANi Shipping Policy
1. Shipping Destinations
| Product Type | Destinations | Exceptions |
|---|---|---|
| E-Scooters | EU countries + USA | - Remote areas & islands excluded |
| E-Bikes | USA Only | - Remote areas & islands excluded |
| Standard Accessories | EU + USA + UK | - Some ship from China |
| Custom Accessories | Global | - Made to order (See Table 2) |
| Other Regions | Contact us | - No PO Boxes / APO / FPO |
2. Shipping Time & Coverage
| Warehouse | Coverage | Time | Notes |
|---|---|---|---|
| EU Warehouse | EU countries | 5-7 Days | - Remote areas may have fees |
| USA Warehouse | USA (Mainland) | 5-7 Days | - Excludes PR, Guam, HI |
| From China | Standard Accessories | 10-15 Days | - Customs fees covered |
| From China | Custom Accessories | 15-60 Days | - Depends on customization level |
⏳ Note on Custom Accessories: Because customized parts are specially engineered and manufactured to order, production and shipping times can range from 3 to 30 days. We appreciate your patience as we ensure the highest quality for your specific setup.
General Note: Standard processing time is 1-2 business days. Delays may occur during holidays.
3. Shipping Address & Tracking
| Topic | Policy |
|---|---|
| Address Changes | Only allowed before shipment. Contact: Service@edikani.com |
| Order Tracking | - Tracking email sent when shipped - Log in to "My Account" for details |
4. Taxes & Customs
✓ No extra fees! All products are either:
- Shipped from local warehouses (pre-cleared by customs), or
- For China-shipped accessories: Customs fees covered by EDiKANi
5. Lost or Missing Packages
If tracking shows "delivered" but you haven't received your order:
- First contact the shipping provider
- Then email us at Service@edikani.com for assistance
6.Seel Shipping Insurance
Package Compensation Policy
| Type | Compensation Standard | Claim Time Limit | Claim Conditions |
|---|---|---|---|
| Lost Package | Total order payment (excluding shipping fee) | - Same country: considered lost if not received 30 days after shipment - Different countries: considered lost if not received 60 days after shipment |
- No logistics exception but not delivered within the above period - If logistics shows an exception, the claim can be filed directly |
| Delivered but Customer Did Not Receive | Total order payment (excluding shipping fee) | Within 7 days from the delivery date |
Any one of the following proof of loss is required: |
| Damaged Package | Depends on the degree of damage, up to the total order payment (excluding shipping fee) | Within 7 days from the delivery date |
- Provide photos of the package and damaged product |
